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Our Technical Staff

We know tax. The NTAA has a growing number of full time technical tax specialists, whose objective is to  source the correct answer and then provide a practical solution. Our entire focus is on the needs and concerns of our members in public practice and business. We provide service at an unprecedented level.

Meet the Tax Hotline

Louis Phan - Taxation Manager

Louis is a Chartered Accountant and holds LL.B. and a B.Com degree. Louis has previously worked in the legal industry and for a global professional services firm, PriceWaterhouseCoopers. Louis currently manages the NTAA members' TaxTeam service. He has over 15 years experience in the industry.

Audrey Teoh - Taxation Specialist

Audrey is a Chartered Accountant with a Bachelor of Commerce degree. Audrey has previously worked in public practice as well as in an organisation similar to the NTAA with over nine years tax experience.

Jien Cheng - Taxation Specialist 

Jien has a Bachelor of Business (Accounting) and has previously worked in public practice both here and overseas for the past twelve years.  He is currently undertaking a Masters of Taxation.

Van Do - Taxation Specialist

Van has worked for two of the Big 4 accounting firms as well as a number of private law firms in the taxation team. Overall, she has over 10 years experience in tax particularly in income tax, capital gains tax and GST.  She holds a Bachelor of Laws, Bachelor of Commerce and a Masters of Taxation.

Delphine Hall - Taxation Specialist

Delphine holds Bachelor of Laws (Honours) and Bachelor of Commerce degrees. Prior to joining the NTAA, Delphine Hall was a tax lawyer having previously worked at various law firms ranging from mid-tier to global. Overall, she has over 10 years’ experience in tax.

Jessica Springall - Taxation Specialist

Jessica is a Chartered Accountant who holds a Bachelor of Laws (Hons) and a Bachelor of Commerce. Jessica has over 12 years’ experience in predominantly a Big 4 environment.

Neil Bryden - Taxation Specialist

Neil has practised taxation law for approximately 20 years and his experiences include Big 4 accounting firms, second tier accounting firms, an in-house tax role and the New Zealand Inland Revenue Department. Neil is a Chartered Tax Adviser and holds a Bachelor of Commerce & a Master of Taxation Studies.

 

Meet the Tax Writers and Presenters

Fatma Hashim - Taxation Specialist

Fatma is a Taxation Specialist with the NTAA and is mainly involved in the preparation of seminar notes as well as being a regular presenter on Tax on the Couch.  Fatma is a Chartered Accountant with a Bachelor of Commerce and a Graduate Diploma in Tax and has over twenty years of tax and general accounting experience, having worked in public practice (specialising in small to medium sized, family owned businesses) and in commerce before joining the NTAA.

Rene Chan - Taxation Specialist 

Rene has over 11 years tax experience and is a Taxation Specialist with the NTAA.  You may be familiar with Rene on the NTAA  Hotline and presenting a number of NTAA seminars.  Rene is a Chartered Accountant with a Bachelor of Commerce degree and is currently completing a Masters of Taxation.  Before joining the NTAA,  Rene has previously worked within private practice and at PWC. 

Ben Kilkenny - Taxation Specialist

Before joining the NTAA in 2008, Ben worked in public practice for eight years. Ben is a Chartered Accountant with a Bachelor of Commerce and Masters of Applied Taxation. You may be familiar with Ben on the NTAA Hotline, appearances on Tax on the Couch or you may have seen him present one of the NTAA's seminars.

Tiffany Douglas - Taxation Specialist

Tiffany is a Taxation Specialist with the NTAA and is mainly involved in the preparation of seminar notes.  She is a Lawyer and a Chartered Accountant who holds a Bachelor of Business, a Master of Laws (Juris Doctor) as well as a Master of Taxation. Tiffany has over 20 years of taxation and general accounting experience, having worked in both public practice (including Big 4 and second tier) and in commerce before joining the NTAA.
 

James Shattock - Taxation Specialist

James has over 14 years experience in tax, having practised as a tax and superannuation lawyer before joining the NTAA.  He holds a Bachelor of Arts and Law and he obtained a Diploma of Superannuation Management in 2004.  James has experience predominantly in the area of superannuation (especially concerning SMSFs), as well as extensive experience in most other areas of tax.